Patient's Rights & Responsibilities

The mission of Pana Community Hospital is to be a leading partner in assuring community-based quality healthcare.

To insure that this goal is reached, the following policy of patient rights and responsibilities has been adopted and is reviewed periodically.

Our Patients’ Rights

1. The patient and/or family will be provided with beneficiary notices of non-coverage and right to appeal premature discharge; and, Medicare Outpatient Observation Notice (MOON).
2. The right to impartial access for treatment regardless of race, color, national origin, sex, age, disability, sexual orientation, marital status or the source of payment for care.
3. The right to exercise his/her rights and means for making informed decisions while receiving care or treatment in the hospital without coercion, discrimination or retaliation.
4. The right to have a representative (parent, legal guardian, person with medical power of attorney, other support person) to exercise the patient’s rights when the patient is incapable of doing so, without coercion, discrimination or retaliation.
5. The right to participate in the development and implementation of his or her plan of care.
6. The patient or his or her representative has the right to make informed decisions regarding his or her care, be informed of decisions regarding his or her care, be informed of his or her health status, be involved in care planning treatment; and be able to request or refuse treatment.  This right must not be construed as a mechanism to demand the provision of treatment or services deemed medically unnecessary or inappropriate.
7. The right to formulate advance directives and to have hospital staff and practitioners who provide care in the hospital comply with these directives.
8. The right to have a family member or representative of his or her choice and his or her own physician notified promptly of his or her admission to the hospital.
9. The right to personal privacy.
10. The right to receive care in a safe setting.
11. The right to be free from all forms of abuse or harassment.
12. The right to confidentiality of his or her clinical records.
13. The right to access information contained in his or her clinical records within a reasonable time frame.  The hospital must not frustrate the legitimate efforts of individuals to gain access to their own medical records and must actively seek to meet these requests as quickly as its record keeping system permits.
14. The right to be free from restraints of any form that are not medically necessary or are used as means of coercion, discipline, convenience, or retaliation by staff.
15. The right to be fully informed of and to consent or refuse to participate in any unusual, experimental or research project without compromising his/her access to services.
16. The right to know the professional status of any person providing his/her care.
17. The right to know the reasons for any proposed change in the professional staff responsible for his/her care.
18. The right to know the reasons for his/her transfer either within or outside the hospital.
19. The relationship(s) of the hospital to other persons or organizations participating in the provision of his/her care.
20. The right to access the cost, itemized, when possible, of services rendered within a reasonable period of time.
21. The right to be informed of the source of the hospital’s reimbursement for his/her services, and of any limitations which may be placed upon his/her care.
22. Informed of the right to have pain treated as effectively as possible.
23. Inform each patient of his or her visitation rights, including any clinical restriction or limitation on such rights, in advance of furnishing patient care whenever possible.
24. Inform each patient (or representative, where appropriate) of the right, subject to his or her consent, to receive the visitors whom he or she designates, including, but not limited to, a spouse, a domestic partner (including a same sex domestic partner) another family member, or a friend, and his or her right to withdraw or deny such consent at any time.
25. Not restrict, limit, or otherwise deny visitation privileges on the basis of race, color, national origin, religion, sex, gender identity, sexual orientation, or disability.
26. Ensure that all visitors enjoy full and equal visitation privileges consistent with patient preferences.
27. The patient’s family has the right of consent of donation of organs and tissues.
28. The right to voice without recrimination any complaint or grievance regarding the care or services provided, to have that complaint or grievance reviewed and when possible, resolved.  To lodge a complaint or grievance with the hospital call 1-217-562-6378.  To lodge a complaint or grievance with the state agency, regardless of whether he/she has first used the hospital’s grievance process, call 1-800-252-4343; TTY: 1-800-547-0466, To Fax: 1-217-524-8885; or submit to the Illinois Department of Public Health, Office of Healthcare Regulation, Central Complaint Registry, 535 W. Jefferson Street, Springfield, IL. 62761-0001.

Our Patients’ Responsibilities

1.   The patient and the patient’s family have the responsibility to provide accurate and complete information about present and past illnesses, hospitalizations, medications, and other matters relating to their health.

2.   The patient and the patient’s family have the responsibility for asking questions when they do not understand what they have been told about their care or treatment.

3.   The patient and the family have the responsibility for following instructions and the plans of care developed by their physician and other healthcare providers.

4.   The patient and family have the responsibility for accepting the consequences of refusing treatment or failure to follow the developed plan of care.

5.   The patient and family have the responsibility for following the hospital’s rules/regulations concerning patient care, conduct, and financial obligations.

6.   The patient and family have the responsibility for considerate treatment of hospital personnel and other patients by observing no smoking rules, by maintaining a quiet environment, by being respectful and polite and by respecting the property of the hospital and others.

To ensure that the patient and/or their representatives have the information necessary to exercise their rights, the hospital will take steps as needed to effectively communicate with them as outlined in the Social Service policy, “Language Assistance”.  OPTIMAL phone interpreters are available for Telephonic Interpretation 24/7 at (877) 746-4674.

Los derechos y responsabilidades del paciente están disponibles en español